Troubleshooting
The VoIP adapter generates its own dial tone.
If you do not hear a dial tone, ensure that your phone line is connected to both the adapter and your telephone.
Is your Cable/DSL connection working?
In order for your phone service to work it requires a broadband connection. If you are unable to browse the internet you
will need to contact your Internet Service Provider and have them troubleshoot your connection.
You have dialtone but can not place a call (Using a Router).
If you are using a router please ensure that the ethernet cable is connected to both the phone adapter and to the router.
Check your router port and the phone adapter LAN port for a green light.
If you do not have a green light, change the port in the router and/or replace the network cable connecting the two devices.
You have dialtone but can not place a call (Not Using a Router).
If you do not use a router please ensure that the ethernet cable is connected to both the phone adapter and to the Cable/DSL modem.
Check your Cable/DSL port and the phone adapter WAN port for a green light.
If you do not have a green light, change the port in the router and/or replace the network cable connecting the two devices.
There is a pause after dialing before connecting.
You've dialed the number, but it takes 5-10 seconds to connect.
The VoiceEclipse service will allow extra time after dialing before completing the call.
To skip this pause, simply press "#" and it will connect immediately.
Configuring features does not work.
Once you have made a feature change via the handset, you will need to wait a few seconds until you hear the acknowledgement.
If you hang up before hearing "Thank you" the feature change will not take place.
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