Service
VoIP stands for "Voice over IP" or more specifically "Voice over Internet Protocol."
How does VoIP work? What makes it different from traditional phone service?
A normal phone conversation is carried over a series of switches and lines to create a dedicated circuit for
the duration of the call. Using VoIP, the conversation is carried in data packets that travel over the internet
the same way that e-mails and Web pages are.
Why should I want voice services over my broadband connection?
Using your high-speed (or "broadband") Internet connection that you already pay for, such as cable modem or DSL service,
to run voice services as well, will save you money.
VoiceEclipse offers competitively priced calling plans, integrated voice mail and web-based control of your phone account.
The VoiceEclipse service is "digital", you and your callers will experience better voice quality than with traditional
analog and cell phone services. You can also take your VoiceEclipse phone adapter with you whenever you travel and your phone
number will follow you to wherever you connect to the Internet using a high-speed/broadband connection.
What kind of equipment do I need?
All you need is an active high-speed/broadband Internet connection.
(Broadband connections are considered 256k or higher, like some DSL services and most cable modem services.)
You can use a regular phone, as long as you connect it to an adapter. If you do not have an adapter, VoiceEclipse
provides one at the time of signup). Also, many companies now make VoIP phones that don't require adapters.
The adapter or new VoIP phone connects to a broadband modem.
If you use a router, the adapter or phone can connect through that as well.
What are the advantages of VoIP?
The biggest advantage is cost. By eliminating much of the normal phone system during the call,
it is much cheaper to make local and long distance calls.
Also, by bringing your adapter with you when you travel, you can effectively bring your phone service with you.
All you need to do is plug in to any high-speed Internet connection, and you can make and receive calls.
Plus, many features are exclusive to VoIP services, such as fax to email and voicemail to email.
What are the disadvantages?
VoIP will not work in a blackout or if there is a service interruption in your high-speed internet connection.
Also, VoIP services are only as reliable as the customer's broadband connection.
A poor quality connection can lead to voice quality issues.
How do I sign up for VoiceEclipse?
You can sign up online right now!
When will you be offering VoiceEclipse phone numbers where I live?
We currently offer service throughout the United States. However, there is still limited availability for local area codes.
While we are always working to expand the reach of the VoiceEclipse network, we cannot provide any timeframes for when
VoiceEclipse phone numbers in your local area code may become available. Please keep in mind that you can always sign up
for service using one of our existing area codes, and if a more desirable area code later becomes available, we will happily
switch your service over to that new area code at no additional charge.
See our coverage page for more details.
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