Contact Support
Things to check before contacting Technical Support:
Is your Cable/DSL connection working?
In order for your phone service to work it requires a broadband connection.
If you are unable to browse the internet you will need to contact your Internet Service Provider (ISP) and have them troubleshoot your connection.
Do you hear a dial tone?
The phone adapter generates its own dial tone. If you do not hear a dial tone, ensure that your phone line is connected to both the phone adapter and to your telephone.
You are unable to place a call, but hear a dial tone:
If you are using a router, please ensure that the ethernet cable is connected to both the phone adapter and to
the router. Check your router port and the phone adapter LAN port for a green light. If you do not have a
green light, change the port in the router and/or replace the network cable connecting the two devices.
If you do not use a router, check the port on your Cable/DSL modem and your phone adapter WAN port.
Check your router port and the phone adapter WAN port for a green light.
If you do not have a green light, replace the network cable connecting the two devices.
You've dialed the number, but it takes 5-10 seconds to connect:
The VoiceEclipse service will allow extra time before dialing the number.
To speed this process up, simply press "#" and it will connect immediately.
Contacting Tech Support
Toll Free Support: (866) 444-0795
Email: support@voiceeclipse.com
When contacting Tech Support, please have the following items ready to help shorten your call with us:
- Type of internet connection: Cable, DSL or Wireless
- Account Holder's Name
- Phone Number
- If you use a router, its make & model
Unresolved Issues:
We are committed to delivering the best customer service at all times. If our efforts are not exceeding your expectations and
you believe a response needs to be escalated, please click here to email any of our management team.
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